Refund policy

Return and Refund Period

We offer a 14-day return period from the date of delivery. If you are not satisfied with your purchase, you may return the item within this period for a full refund or exchange.

Eligibility for Return

To be eligible for a return, the following conditions must be met:

The product must be unused, in the same condition that you received it, and in its original packaging.
You must provide proof of purchase (receipt or order confirmation).
Custom items or personalised items cannot be returned unless they are damaged during shipping.

Faulty or Damaged Goods

If the product is defective, damaged, or not as described, you are entitled to a full refund or replacement, even if the return window has passed. Please contact us immediately at hello@formulatedfor.com to arrange for a return.

Process for Returning Products

To initiate a return:

Contact us at hello@formulatedfor.com with your order number and the reason for the return.
Once your return is approved, we will provide you with a prepaid return shipping label and instructions.
You must ship the item back to us within 7 days of receiving the return label.

Return Shipping Costs

For defective or incorrect items, we will cover the cost of return shipping.
For change of mind returns, the customer is responsible for return shipping fees.

Refunds

Refunds will be processed to the original payment method once we receive the returned product. Please note that refunds may take 5-10 business days to appear in your account, depending on your bank’s processing times.